CAREERS

Pennine Windows are the leading installer of Orangeries, Conservatories, Garden Rooms, Glazed Extensions, Living Spaces and Windows and Doors throughout the North East.  Due to our continued success, we are expanding our Sales Operation and are looking for 2 to 3 Sales Professionals who can flourish within a very unique direct sales environment.  We are looking for talented individuals both from within and outside of the industry.  Our existing team come from a diverse range of backgrounds including teaching, aeronautical engineering, mechanical engineering, Armed forces and law.

Our first-class marketing strategy and exemplary reputation ensures our Sales Design Consultants benefit from a high volume of expertly qualified appointments.

As Sales Consultant you will be highly driven, determined to succeed, highly flexible and deliver true professionalism to the Customer, the Company and the Industry alike.  Experienced sales people would be welcome, however, so would any highly driven individuals with the determination to succeed in this rather unique role.

The role is highly versatile and dynamic, you will be required to visit customers’ homes, establish their “New Living Space” design requirements and interpret these into a design solution modelled using bespoke software. This is a rare opportunity to truly enjoy all the rewards that an aspirational selling environment can give.

You must be a motivated and passionate self-starter, an enterprising, creative thinker, with a technical aptitude and the ability to take ownership of designs from concept to creation.   Full training is provided.

This is a fast paced and evolving environment, so be prepared to adapt well to change

In return we offer an excellent OTE level as well as product, design and software training, inspirational luxury showrooms and a hands-on consultative sales culture.  Successful applicants should be full driving licence holders and car owners.

Role Responsibilities

• Attend qualified appointments, in customers’ homes, listening to their requirements and helping them by offering the very latest and most innovative home improvement products;
• Meeting homeowners and helping them to create their dream new living space using our unique design software and product range;
• Working flexibly to visit new and existing customers who have shown an interest in our “New Living Space” designs, giving meaningful advice on issues like planning and building regulations; full training is given in these areas;
• Build effective relationships which will contribute to the business success through the delivery of exceptional customer service;
• You will be responsible for listening to the Customer, understand their needs, be curious and question to gather the ideas needed to create the desired design;

Person Attributes

• You must be smart and professional, as you will be the one who sets the first impression of the company;
• You will be a passionate, highly driven individual who enjoys helping customers;
• You will be a versatile, dynamic and determined individual, highly goal orientated with demonstrable experience of hitting or exceeding targets;
• A flexible and adaptable truly professional Sales Consultant, delivering professionalism to the Customer, Company and Industry;
• You must be a motivated and passionate self-starter with a creative flair and the ability to take ownership of designs from concept to creation;
• Excellent numerical skills, be able to think logically and be objective in your decision making;
• Good IT Skills required, Word, Excel, Outlook etc.
• Excellent communication skills with the ability to communicate ideas that inspire, inform and captivate the Customer;
• Good problem-solving skills, able to identify cost efficient solutions to problems;
• You must be friendly, determined and able to demonstrate the value of our marketplace product to new customers;
• A highly responsive individual, you will understand the importance of responding quickly to daily challenges;
• You will want to make a difference, not satisfied with the status quo, you will have a strong opinion on how to be the best sales person
• Hands on, results focused, motivated to deliver in advance of deadlines;
• Robust, energetic and tenacious;
• Motivated to achieve targets and goals, a credible individual who possess a “can do” attitude and has an open mind to learn from the best in the business;
• Quality driven & professional, employing the highest levels of honesty, probity and integrity;
• Analytical with good commercial acumen.

If you would like to be considered for this opportunity which, following a 3 -month training period, is on a self-employed basis, then please send your CV and covering letter detailing your salary expectations including the added value you can bring to our business using the form below.

To support our ongoing business growth, we have several self-employed opportunities available for experienced Bricklayers / Builder Squads. This is a great opportunity to work for a high profile, top quality, forward thinking business, offering potential earnings of £70,000.00 per year, plus regular work, on time payments and immediate starts.

We expect you to

• Be experienced in the full construction of conservatory bases –groundworks/foundations, bricklaying and laying of floors;
• Provide excellent quality Bricklaying/building work;
• Be experienced in all aspects of small-scale building;
• Deliver an exceptional level of customer service;
• Maintain and strength the Pennine Brand and reputation;
• Have an outstanding work ethic;
• Demonstrate extremely high standards of work;
• Hold a full Driving license;
• Relevant liability insurance;
• MTC card;
• Strong knowledge and experience of site Health and Safety.

You will be:

• Expected to provide and work with a Labourer/Ground Worker;
• Able to display strong communication skills;
• Able to build positive relationships with all key personnel;
• Highly driven;
• Self – Motivated;
• Hardworking;
• Determined to succeed;
• Driven, passionate and show pride in your work;
• Strong problem solver;
• Good planning skills.

If you have the drive to “Make it Happen” with a positive “can do” attitude and a focus on quality work this could be the opportunity for you. Interested – get in touch using the application form below.

To support our ongoing business growth, we have several self-employed opportunities available for experienced Window & Conservatory fitters.

At Pennine it is important to us that we deliver an exceptional service to our customers. To achieve this, it is vital that we have teams of Window fitters and Conservatory Fitters who are quality focused, experienced and passionate about providing excellent customer service.

This is a great opportunity to work for a high profile, top quality, forward thinking business, offering regular work, on time payments and immediate starts.

We expect you to:

• Be an experienced window or conservatory fitting experience;
• Provide excellent quality window and conservatory fitting work;
• Deliver an exceptional level of customer service;
• Maintain and strength the Pennine Brand and reputation;
• Display an outstanding work ethic;
• Demonstrate extremely high standards of work;
• Hold a full Driving license;
• Hold a relevant liability insurance;
• Hold a MTC card;
• Have strong knowledge and experience of site Health and Safety.

You will:

• Display strong communication skills;
• Build positive relationships with all key personnel;
• Be highly driven;
• Be self – motivated;
• Be hardworking;
• Be determined to succeed;
• Be driven, passionate and show pride in your work;
• Be a strong problem solver;
• Have good planning skills.

If you have the drive to “Make it Happen” with a positive “can do” attitude and a focus on quality work this could be the opportunity for you.  Please send your CV using the application form below?

Building Manager

Benton, Newcastle-Upon-Tyne

Competitive salary, free parking, plus company pension scheme

This is fantastic opportunity to work for one of the London Stock Exchange Group’s Top 1000 Companies to Inspire Britain 2020.

Pennine Windows is the North East’s leading, customer focussed retail installer of high-quality home improvement products spanning contemporary extensions, conservatories, orangeries, replacement roofs, windows and doors in both uPVC and aluminium.

We are looking for an experienced Building Manager to join our high profile, top quality, fast moving and forward-thinking business.  This is a highly valued, integral role, customer facing, offering variety and an opportunity to promote and protect our quality products and brand.

You must have excellent technical knowledge with the drive, passion, and determination to ensure building projects run smooth, customers receive excellent quality and service, and you are involved in the process from start to finish. You will ensure all building aspects are completed right first time, deliver a strong focus on high quality standards, achieve installation dates, and deliver excellent customer satisfaction.

You will be responsible for conducting site inspections of current and historic installations for both assessment and quality control purposes.  You will visit projects before, during and after to ensure projects are being constructed correctly.  You will work closely with the Installation Managers to ensure visits are timely and you will address any issues you encounter as well as report findings back to the office.  You will be expected to provide excellent customer service to our customers and ensure issues are addressed in a timely and professional manner.

You will be a strong leader and people manager, providing clear direction with excellent problem solving and planning skills, with the drive to “make it happen”.

Standard hours of work are Monday to Friday 8.30am to 5.00pm. You must be a driver with your own car, flexible and willing to travel across sites to the customer locations

Role Responsibilities

• To assist the Installation department to resolve onsite problems and improve and maintain quality.
• To support the Installation Departments in dealing with customer issues on site and aim to deliver excellent customer service.
• Arrange a pre-construction visit to explain to the customer the building process and what to expect.
• Arrange inspection appointments with customers and book further appointments with customers to resolve any installation issues should they arise.
• Provide quality control reports back to the installation department and data base
• To attend site to oversee test digs, conduct final base checks when the builders have completed all work, photographs, and sign off as satisfactory.
• Identify any other problems on site that may affect the build prior to starting, for example trees (type, size, distance to proposed foundations etc.).
• Inspect the locations surrounding works exactly as they were found so the customer is presented with no work to do in respect of tidying or cleaning the property or surrounding area.
  • To manage a team of builders and ensure they comply with health and safety legislation, hold relevant insurances and appropriate qualifications.
  • To manage the trade’s remedial works.
  • To issue and allocate tenders in conjunction with the Contracts Manager.
  • To understand current market prices of building materials and ensure that the company is paying the correct rates for variations as they arise.
  • To support and manage the overall development of the building function.
  • To manage and coordinate existing building subcontractors to ensure the company’s high building standards are maintained on site.
  • To carry out random and periodic inspections of building subcontractor’s jobs to confirm the company high standards and onsite expectations are maintained.
  • To investigate unforeseen onsite issues and where necessary coordinate the solutions with the subcontract building company, liaising and where necessary agreeing any additional costs with the customers and or in house quantity surveyors.
  • To ensure on projects under building regulation and with assistance from the builders that all required information is issued, and site visits required by JHAI on projects take place.
  • To implement quality management and regulatory compliance strategies.
  • To respond to and resolve customer issues in a timely and effective manner.
  • To monitor the quality of the service provided, complying at all times with the reporting and rectifying process.

Person Attributes

• Previous experience in the construction and building industry.
• Have the ability to understand and interpret technical drawings.
• Extensive knowledge of survey and building.
• Excellent planning and organisational skills with the ability bring installations in on completion date;
• Strong negotiation skills with a focus on achieving budgets and maintaining profitability.
• Strong project management skills with the proven ability to deliver projects to meet timescales and expectations.
• Excellent product knowledge, keeping up to date with industry and new product developments;
• Strong technical capability, with the ability to understand the theory of installation processes
• Strong problem-solving skills with the ability to undertake root problem solving.
• Good commercial and business acumen;
• Strong communication skills and an ability to negotiate effectively.
• Excellent people management skills, with the ability to provide strong leadership and direction;
• Strong leadership skills and the ability to motivate others, demonstrate a “can do” attitude.
• Excellent IT skills, including CAD.
• A positive “can do” attitude with the ability to work under pressure and meet deadlines
• Excellent attention to detail;
• Effective time management skills with the ability to prioritise tasks;
• A strong team player, able to use own initiative and make sound decisions.
• The ability to challenge existing work practices, identify areas for improvement and implement new processes and plans.
• A strong sense of humour with the ability to manage and implement change.
• A highly motivated individual with the ability to work in a fast-moving environment, remain calm and make quick clear decisions with the ability to get the job done in the required timescale.
• Clean driving license.

If you would like to be considered for this opportunity, please apply with your CV and covering letter detailing your salary expectations, explaining why you would be a great candidate for this role.

Competitive salary, free parking, plus company pension scheme.

We are looking for a passionate, driven and customer focused Aftercare Engineer who can flourish and progress within a fast paced, forward thinking environment. You will have the desire to be responsible for providing industry leading levels of customer service, exceeding customer expectations.

You will be highly driven, motivated, passionate, and determined to succeed, you will be driven to deliver an excellent after-care customer service experience.

You will be responsible for resolving any issues which customers may have with our products.  You will provide excellent customer service, creating positive relationships and sales opportunities.

You will have a positive outlook and you will be driven to deliver excellent aftercare and aim to fix things first time.

Your role will be

• To be responsible for resolving issues with our windows, doors, bi-folds, orangeries, and conservatories;
• To provide excellent customer service whilst at customers properties;
• To ensure that all visits are completed on the first visit;
• To be responsible for ensuring quality work is carried out at all times;
• To ensure that your customer experience score is positive;
• To support the Aftercare department to assist with resolving any issues as and when required.

You have:

• A minimum of 10 years experience in the Industry.
• Previous experience in all aspects of window, door and bi-fold fitting including fitting doors and windows, conservatories and orangeries.
• The ability to fit any miscellaneous hardware or fittings that may be required such as handles, hinges, glazing, letterboxes etc.
• Excellent product knowledge with good problem-solving skills and the ability to identify cost efficient solutions to problems.
• Good customer service skills with the ability to apply a calm and polite approach when dealing with dissatisfied customers.
• A clean driving license.
• Good communication skills with the ability to communicate both verbally and written.
• A self -motivated individual who has a can-do approach to work with the ability to get the job done in the required timescales.
• A willingness to undertake further training with the ability to implement learning into your daily work.

Due to continued demand for our products and services, we now have a fantastic opportunity for an experienced Window and Door Surveyor to join our Pennine Surveying Department.

We understand the importance of our people and so always ensure that our reward packages are the very best in the industry.

Therefore, if you are an experienced Window and Door Surveyor and would like to become part of our team, please send your CV to recruitment@pennineconservatories.com or complete our online form below.

We are looking for a passionate, driven and customer-focused Customer Installations Co-ordinator who can flourish and progress within a fast-paced, forward-thinking environment.

You will have the desire to be responsible for providing industry-leading levels of customer service and exceeding customer expectations.

You will be highly driven, motivated, passionate and determined to succeed, you will be driven to deliver an excellent customer experience.

Hours of work are Monday to Friday 8:00-4:30

Role Responsibilities

• Working with internal and external departments to resolve our customers’ queries, and identify resolution of customer problems
• To respond to email and telephone communications in a timely, friendly, professional and efficient manner
• To develop your product knowledge, keep up to date with product developments and offer customer advice to the resolution of their queries
• To obtain and analyse all relevant information, dealing with product and service inquiries per the company guidelines
• Communicate regularly with customers, keeping the customer up to date with developments and problems and checking the customer is happy with our service
• To listen to the customer’s enquiry effectively and determine the best course of action
• Quickly understand the issues the customer is facing, with the initiative to resolve the customer queries, ask the right question and focus on ensuring a resolution
• Reassure the customer so they are confident their enquiry will be dealt with
• To build and create lasting relationships, providing the best possible experience for the customer
• Record and respond to customer complaints and where appropriate highlight complaints to the Head of Customer Experience
• To meet all complaints targets and ensure individual complaint escalation targets are met
• To maintain all relevant paperwork, keeping paperwork and filing up to date
• To deal with any other administrative duties as required by the Head of Customer Experience

Person Attributes

• Solutions focussed and able to respond to customer needs promptly
• Be able to work on your own initiative
• A passion for delivering an excellent customer experience
• The ability to manage customer expectations in line with a commercial focus
• Strong admin skills, with a good working knowledge of Microsoft packages;
• Strong written skills
• Professional telephone manner
• Excellent problem-solving skills
• Motivated individual with a can-do approach to work and the ability to “Make it happen”
• Quality driven & professional, employing the highest levels of honesty, probity, and integrity
• And most importantly, a good sense of humour

Please send your CV and covering letter detailing your salary expectations and why you are a suitable candidate using the form below.

We are looking for a passionate, driven and customer-focused Customer Experience Agent who can flourish and progress within a fast-paced, forward-thinking environment.

You will have the desire to be responsible for providing industry-leading levels of customer service and exceeding customer expectations.

You will be highly driven, motivated, passionate and determined to succeed, you will be driven to deliver an excellent customer experience.

Hours of work are Monday to Friday 8:30-5:00

Role Responsibilities

• Working with internal and external departments to enable the carrying out of installation work, to ensure any risk situations are resolved and that customer appointments go ahead as planned.
• Provide support in the ordering of materials from external suppliers, monitoring supply chain and chasing overdue/incomplete orders.
• Provide support to the Project Manager to ensure full utilisation of engineers through planning, scheduling and tracking of customer appointments – ensuring the project is managed effectively and brought to a close within set timeframes.
• Communicate regularly with customers, keeping them up to date with developments and effectively building and creating lasting relationships, checking the customer is happy with our service and providing the best possible experience for the customer.
• Handle incoming and outgoing telephone calls and emails, providing a first-class service and ensuring first-contact resolution.
• Record customer complaints and deal with them effectively to provide a positive resolution in line with the company Complaints Handling Procedure.
• Dealing with referrals/reports from Engineers on issues experienced at installation, recording and reporting to the Project Manager.
• To develop your product knowledge, keep up to date with product developments and offer customer advice for the resolution of their queries.

Person Attributes

• Solutions focussed and able to respond to customer needs promptly, meet and exceed customer expectations with a passion for delivering an excellent customer experience.
• Be able to work on your own initiative.
• Strong resource planning and organisational skills.
• Strong admin skills, with a good working knowledge of Microsoft packages.
• Strong written & verbal influential communication skills.
• Professional telephone manner.

Experience

• Minimum 3 years experience working in a fast-paced customer service/coordination/administration role.
• Competence in the use of IT systems, Customer Relationship Management systems and Microsoft packages.

We are looking for a passionate, driven and customer-focused Sales Support Manager who can maximise appointment opportunities and support the ongoing development of both the lead generation and sales operation teams. You should be able to flourish and progress within a fast-paced, forward-thinking environment. You will have the desire to be responsible for providing industry-leading levels of customer service and exceeding customer expectations.

You will be highly motivated, passionate, and determined to succeed, you will be driven to maximise the lead and pitch rate within the business and support the Company’s sales targets. You should be able to act as a conduit between the Lead & Design / Sales team and be accountable for scheduling the lead management operation, ensuring that there is the appropriate 7-day cover throughout the year.

The role will be Monday to Friday with occasional weekend work to support staff holidays (3 to 4 times per year)

Competitive salary, free parking, plus company pension scheme, and the opportunity to increase earnings based on targets.

Role Responsibilities

• To be accountable for scheduling the lead management operation, ensuring that there is appropriate 7-day cover throughout the year.
• To manage, mentor, support and develop the sales support team, allocating duties and responsibilities.
• To provide clear objectives for the sales support team and implement clear KPIs.
• To undertake regular team meetings, & 121 meetings, reviews and provide ongoing supervision and support.
• To be responsible for improving staff skills either by training on new areas or improving current skill set.
• To develop strong working relationships with the team and work alongside them to ensure that targets and department KPIs are achieved.
• To coach and mentor, the team, initiate & coordinate training activities and enforce company systems, policies, and procedures.
• To maintain professional and technical knowledge by attending training opportunities.
• To maintain quality services by establishing and enforcing organisational standards.
• To maintain a safe and clean work environment.
• To comply with Pennine Quality Policy and objectives in every aspect of own work.
• To work by health and safety regulations and ensure the health and safety of all staff.
• To monitor pitch rates & sales performance and make all appointment decisions based upon the optimum possible sales result for the business.
• Any other reasonable duty that may be assigned.

Person Attributes

• A customer-centric Individual that understands how to deliver an enriched customer experience.
• Previous experience in retail showrooms and lead generation/management is desirable.
• A proactive approach to work with effective time management skills and the ability to prioritise primary & secondary tasks.
• Tenacious, and a winning attitude to ensure Pennine Windows stays ahead of the competition.
• Good working knowledge of Microsoft packages with previous experience of working on excel.
• Excellent interpersonal skills with the ability to develop a good rapport with our customers and colleagues.
• A highly motivated individual with a can-do approach to work and the ability to get the job done in the required timescale.
• The ability to collect and interpret data logically.

• You will need to have strong organisational skills and the ability to delegate and motivate a team.
• Strong leadership skills & consultative management style with the ability to work as part of the team.

If you have the drive to “Make it Happen” with a positive “can-do” attitude and a focus on quality work this could be the opportunity for you. Interested?